Previous incidents

May 2024
No incidents reported
April 2024
Apr 30, 2024
1 incident

Command Center and Driver Experience are down


Resolved Apr 30 at 07:27am PDT

Driver Experience recovered.

3 previous updates

Apr 16, 2024
1 incident

CPO is down


Resolved Apr 16 at 07:25am PDT

CPO recovered.

3 previous updates

Apr 11, 2024
1 incident

Chargers Internet Connection Disrupted


Resolved Apr 12 at 10:15am PDT

Almost all chargers have reconnected to the backend and services are restored.

2 previous updates

Apr 02, 2024
1 incident

Charger Connectivity is down


Resolved Apr 02 at 01:06pm PDT

Charger Connectivity recovered.

1 previous update

March 2024
Mar 27, 2024
1 incident

Status delay and Payment Settlement


Resolved Mar 28 at 05:32am PDT

Issues have been resolved.

1 previous update

Mar 25, 2024
1 incident

Driver Experience Caching Issue

Resolved Mar 25 at 02:11pm PDT

Some users have reported a “Connectivity Issue” error when attempting to charge. Chargers are functioning normally and the error appears to be phone related.

If you are using your phone’s internet browser, to resolve this issue, please clear your browser cache. If you are using the iOS or Android app, please uninstall and reinstall the app.

This issue may only impact individuals whom were charging this morning.

Mar 21, 2024
1 incident

Messages backlog

Resolved Mar 21 at 04:22am PDT

We experienced a brief delay in processing of messages from chargers. The issue has been resolved but prior messages are still being processed. This may take some time to complete.

Mar 05, 2024
1 incident

Core infrastructure update


Resolved Mar 05 at 02:00am PST

We are performing core infrastructure updates throughout this maintenance window that impacts a few core systems.

During this period, no new sessions may be initiated, and ongoing sessions may be interrupted but are expected to resume once the update is completed. We anticipate that most chargers will reconnect following the update. Entire maintenance window may not be utilized.

We are migrating the domain to a new account, which may impact ability to scan QR codes. Our approa...